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Boiler cover is a service plan designed to safeguard you from unexpected breakdowns and costly repairs.
The key benefits of a boiler cover service plan are:
Boiler and home emergency repair plans are available to purchase by anyone who lives in mainland UK and Northern Ireland, providing the below statements are true.
Your boiler is a standard gas boiler, has been maintained and is not on our exclusion list seen here.
You or your partner owns and lives in the property as your main residence.
The property is not a bedsit, mobile home, HMO or sub-divided home.
Industry leading response times ensure your fix is completed in the shortest time possible, using our huge range of replacement parts stock.
Our support team are on hand 24/7 for all your emergencies and are trained with the knowledge to ensure the correct engineer is sent.
We have simplified the signup process and ensured you're not bombarded with technical jargon, by providing our information in simple, plain English.
We promise not to hike your price mid contract and will endeavor to provide you with the best possible price on renewal.
Boiler manufacturer not listed below? Don't worry, we also maintain a variety of other boiler manufacturers using our nationwide network of over 1500 engineers. You can view a list of excluded boilers and manufacturers here
Plan inclusions
We accept all boiler makes and manufacturers providing they are powered by mains gas, with the exeptions of the below listed boilers and manufacturers.
All Ferrolli models
All Gledhill models
All Servowarm models
Ideal istor
Ideal isar
Chaffoteaux Britony Combi
Included in our plans
Repairs to you boiler including replacement if required, of (but not limited to and excluding failure due to sludge, scale, rust or corrosion);
✓ Pumps
✓ Fans
✓ Heat exchangers
✓ Diverter valves
✓ Gas burners
✓ Gas valves
✓ Valves and accessory pipes
✓ Sensors and switches
✓ Control (PCB) boards
✓ Expansion vessels
✓ Repair or replacement of standard boiler controls including thermostats, timers.
Excluded from plans
✘ Boilers connected to under floor heating and warm air systems
✘ Gas appliances other than the boiler
✘ Any fault where scale/sludge or rust is the cause of the fault
✘ Known manufacturer faults where the manufacturer has taken action previously to remedy the fault on future parts produced, but the part has not been replaced on your boiler
✘ Recurring faults (where a part has been replaced previously by us or a previous cover provider and has not lasted more than 50% of the manufacturers current boiler warranty period
✘ Pre existing faults
✘ Intermittent faults for example (but not limited to) faults that are no longer present after resetting the boiler or topping up of boiler pressure.
✘ Any fault you beleive may be in existance when the boiler is still producing heat and hot water.
Please note that we do not accept Elson tanks or thermal storage units for example (but not limited to)
Gledhill/Potterton Boilermate
Potterton PowerMax
Potterton ProMax Store
Included in our plan
✓ Repair or replacement of standard heating controls including thermostats, timers and zone valves
✓ Repair of leaking radiators, tanks, cylinders and immersion heaters
✓ Repair of leaking central heating pipework
Repair or replacement of components within your central heating system (but not limited to) ;
✓ Radiator thermostatic valves
✓ Circulation pumps
✓ Zone valves
✓ Timers
✓ External expansion vessels
✓ Repairs to a leaking gas pipe supplying your boiler (after the gas meter)
Excluded from our plan
✘ Repairs when your central heating is connected to an under floor heating system
✘ Pre existing faults
✘ Any fault where scale/sludge or rust is the cause of the fault
✘ Accidental or malicious damage to the system
✘ Faults caused by installation error
Included in Cover
✓ Repairs to leaking pipes and joints
✓ Repairs to dripping and seized taps
(£60.00 compulsary excess charge)
✓ Repairs to a leaking or blocked water supply pipe
✓ Repairs to central heating pipes and valves
✓ Repairs to leaking overflow pipes
✓ Repairs to fresh water leaks from toilets
✓ Repairs to non flushing/constant running toilets
(£60.00 compulsary excess charge)
Excluded from Cover
✘ Showers including thermostatic mixer units and electric showers.
✘ Leaks from appliances such as washing machine or dishwasher.
✘ Any fault where scale/sludge or rust is the cause of the fault
✘ Pre existing faults
Included in cover
✓ Toilet unblocking
✓ Sink unblocking
✓ Repairs to leaking drainage
✓ External and internal drain unblocking
✓ Unblocking of external sewer fall pipes
✓ Unblocking sinks, waste pipes and toilets
Excluded from cover
✘ External open gully and channel drains
✘ guttering and associated fall pipe
✘ Cesspits and septic tanks
✘ miss use of drains (disposal of fat/wet wipes etc)
✘ faults caused by tree roots
✘ Pre existing faults
Included in cover
✓ Repairs to your homes electrical wiring
✓ Repairs to broken electrical switches and sockets
✓ Repairs to failed 230v light fittings
✓ Repairs to your fuse box of consumer unit
✓ Repairs to mains supplied security lights attached to your home
Excluded from cover
✘ Electric showers and power showers
✘ upgrades to the system
✘ Houshold appliances
✘ Routine maintenance including setting timers, replacing light bulbs, replacing plugs and fuses
✘ Pre existing faults
Included in cover
✓ Gaining emergency access to your property when the lock is broken or you have lost your key
✓ Replacing lost keys and repairing broken locks for doors which secure your home
✓ Repairs to windows that will not secure
✓ Temporary repair to a leaking roof
✓ Treatment to an infestation of rats and mice inside your home or wasp/hornet nest within your home or garden
Excluded from cover
✘ repairs to internal doors
✘ Removing rats or mice in your garden
✘ Replacing locks or lost keys where you have another set
✘ Gaining access when you have another external door to the property
✘ Pre existing issues or faults
FAQ's
There are several reasons why you should choose CoverBee for your boiler cover needs:
1. Comprehensive coverage: CoverBee offers extensive coverage for your boiler, ensuring that you are protected against a wide range of issues such as breakdowns, repairs, and replacement parts.
2. Prompt response: CoverBee understands the importance of a functioning boiler, especially during the colder months. They provide a fast response time, with engineers available 24/7 to address any boiler-related emergencies.
3. Experienced engineers: CoverBee has a team of highly skilled and experienced engineers who are qualified to handle boiler repairs and maintenance. They undergo regular training to ensure they are up-to-date with the latest industry standards and techniques.
4. Affordable pricing: CoverBee offers competitively priced boiler cover plans, with options to suit different budgets and requirements. They provide transparent pricing, so you know exactly what you're paying for without any hidden costs.
5. Flexible payment options: CoverBee understands that everyone's financial situation is different. That's why they offer flexible payment options, allowing you to choose from monthly, quarterly, or annual payment plans to suit your needs.
6. Excellent customer service: CoverBee prides itself on delivering exceptional customer service. Their dedicated customer support team is available to assist you with any queries or concerns you may have, ensuring a hassle-free experience.
7. Peace of mind: With CoverBee's boiler cover, you can have peace of mind knowing that your boiler is protected, and any issues will be promptly addressed. This allows you to focus on other priorities without worrying about unexpected boiler breakdowns.
Overall, CoverBee provides reliable and affordable boiler cover, with a strong emphasis on customer satisfaction. Choosing CoverBee ensures that your boiler is well taken care of, providing you with peace of mind and a hassle-free experience.
Yes, providing your boiler has been maintained over previous years and is in good working order.
No, due to the limited number of LPG and electric boiler enginners, we do not beleive we would be able to offer our same high standard of service for these type of boilers.
Yes, you can take out a plan for flats that have a gas boiler installed, but its good to remember that we do not include any faults in communal areas as this should be repaired by the property manager.
Currently we do not offer our plans for the following boilers -
All Ferrolli models
All Gledhill models
All Servowarm models
Ideal istor
Ideal isar
Chaffoteaux Britony Combi
We may be able to, providing the boiler is domestic sized and the central heating system is not too large.
Please call to discuss before purchasing to ensure your contract is not automatically cancelled.
Appliances are not included in any plan and this also included associated leaks from these appliances.
We've timed it! and it takes less than 2 minutes. We try to keep all questions to a minimum as we know how important your time is.
You have the option to add a boiler service or landlord certificate during the checkout process. the cost of this is spead accross your 12 month contract.
We don't currently offer a "free boiler replacement" as we believe this is a gimick offered by some providers.
Should you be looking for this as part of contract, we would urge you to read the conditions surrounding this in competitors terms and conditions.
It is common that they will only provide a replacement when the boiler is under 7 years old and you must pay the installation cost of this which is hyper inflated to claw back the cost of the boiler.
Yes, you have the option to choose annual payment at checkout.
We’d love to hear from you. Call us now on 0330 533 0340 or send a message using the contact form and we’ll get back to you as soon as we can.
To discuss existing repair request, please call us on
0333 533 0180
Lines are open 24 hours a day 365 days a year for all emergency issues.
All calls may be recorded for joint protection,quality and training purposes.
Calls to 0800 numbers are free from both landline and mobile telephones and 0333 numbers are charged at national rate.
CoverBee boiler plans are a home emergency service contract and not a form of insurance.
Repair requests
To prevent works on existing issues present before the plan was taken out, you will be unable to request a repair within the 1st 14 days on all our plans.
If you require a repair within the 1st 14 days of you plan start date, you can still contact us,
we will then supply you with a quotation for one of our approved engineers to carry out a one off repair.
After you have purchased your plan, we may contact you to arrange for one of our approved engineers to carry out your boiler health check. Our engineer will inspect your boiler and heating system (if included) to ensure it is working safely and confirm it meets the requirements of contract. If you report a problem with your boiler or heating before the health check has been carried out, we will still send an engineer, but your boiler must pass the boiler health check before the repair will be carried out under this plan.