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What is boiler cover and why is it a wise investment


Boiler cover is a service plan designed to safeguard you from unexpected breakdowns and costly repairs.


The key benefits of a boiler cover service plan are:


  • flexibility - you can choose your call out charge and also add


  • central heating, plumbing, drainage and electrical care to your plan


  • protection against unexpected breakdowns and unexpected costs


  • peace of mind - particularly during the winter months


  • access to over 2000 qualified engineers


  • Savings on repair costs


  • increased efficiency of your boiler when serviced

Who can buy our plans?


Boiler and home emergency repair plans are available to purchase by anyone who lives in mainland UK and Northern Ireland, providing the below statements are true.


Your boiler is a standard gas boiler, has been maintained and is not on our exclusion list seen  here.


You or your partner owns and lives in the property as your main residence.


The property is not a bedsit, mobile home, HMO or sub-divided home.


View boiler cover plans

Included as standard with all boiler cover plans

Response time

Industry leading response times ensure your fix is completed in the shortest time possible, using our huge range of replacement parts stock.

Friendly, knowledgeable support

Our support team are on hand 24/7 for all your emergencies and are trained with the knowledge to ensure the correct engineer is sent.


Easy signup

We have simplified the signup process and ensured you're not bombarded with technical jargon, by providing our information in simple, plain English.

No Price hikes

We promise not to hike your price mid contract and will endeavor to provide you with the best possible price on renewal.



We work with the UK's leading boiler manufacturers for both technical know-how and larger repairs to boilers.


Boiler manufacturer not listed below? Don't worry, we also maintain a variety of other boiler manufacturers using our nationwide network of over 1500 engineers. You can view a list of excluded boilers and manufacturers here

More Information

For full plan coverage please see our terms and conditions here


Plan inclusions

  • Boilers

    We accept all boiler makes and manufacturers providing they are powered by mains gas, with the exeptions of the below listed boilers and manufacturers.


    All Ferrolli models

    All Gledhill models

    All Servowarm models

    Ideal istor

    Ideal isar

    Chaffoteaux Britony Combi


     Included in our plans


    Repairs to you boiler including replacement if required, of (but not limited to and excluding failure due to sludge, scale, rust or corrosion);


    Pumps


    Fans


    Heat exchangers 


    Diverter valves


    Gas burners


    Gas valves


    Valves and accessory pipes 


    Sensors and switches


    Control (PCB) boards


    Expansion vessels


    Repair or replacement of standard boiler controls including thermostats, timers.


       

    Excluded from plans

     


    Boilers connected to under floor heating and warm air systems



    Gas appliances other than the boiler



    Any fault where scale/sludge or rust is the cause of the fault


    Known manufacturer faults where the manufacturer has taken action previously to remedy the fault on future parts produced, but the part has not been replaced on your boiler


    Recurring faults (where a part has been replaced previously by us or a previous cover provider and has not lasted more than 50% of the manufacturers current boiler warranty period


    Pre existing faults


    Intermittent faults for example (but not limited to) faults that are no longer present after resetting the boiler or topping up of boiler pressure.


    Any fault you beleive may be in existance when the boiler is still producing heat and hot water.


  • Central Heating

    Please note that we do not accept Elson tanks or thermal storage units for example (but not limited to)

    Gledhill/Potterton Boilermate

    Potterton PowerMax

    Potterton ProMax Store


    Included in our plan


    Repair or replacement of standard heating controls including thermostats, timers and zone valves


    Repair of leaking radiators, tanks, cylinders and immersion heaters


    Repair of leaking central heating pipework


    Repair or replacement of components within your central heating system (but not limited to) ;


    Radiator thermostatic valves


    Circulation pumps


    Zone valves


    Timers


    External expansion vessels


    Repairs to a leaking gas pipe supplying your boiler (after the gas meter)




    Excluded from our plan


    Repairs when your central heating is connected to an under floor heating system


    Pre existing faults


    Any fault where scale/sludge or rust is the cause of the fault


    Accidental or malicious damage to the system


    Faults caused by installation error

  • Plumbing

    Included in Cover


    Repairs to leaking pipes and joints


    Repairs to dripping and seized taps

    (£60.00 compulsary excess charge)


    Repairs to a leaking or blocked water supply pipe


    Repairs to central heating pipes and valves


    Repairs to leaking overflow pipes


    Repairs to fresh water leaks from toilets


    Repairs to non flushing/constant running toilets

    (£60.00 compulsary excess charge)



    Excluded from Cover


    Showers including thermostatic mixer units and electric showers.


    Leaks from appliances such as washing machine or dishwasher.


    Any fault where scale/sludge or rust is the cause of the fault


    Pre existing faults

  • Drainage

    Included in cover


    Toilet unblocking


    Sink unblocking


    Repairs to leaking drainage 


    External and internal drain unblocking


    Unblocking of external sewer fall pipes


    Unblocking sinks, waste pipes and toilets



     Excluded from cover


    External open gully and channel drains 


    guttering and associated fall pipe


    Cesspits and septic tanks


    miss use of drains (disposal of fat/wet wipes etc)


    faults caused by tree roots


    Pre existing faults

  • Elecrical


    Included in cover


    Repairs to your homes electrical wiring 


    Repairs to broken electrical switches and sockets


    Repairs to failed 230v light fittings


    Repairs to your fuse box of consumer unit


    Repairs to mains supplied security lights attached to your home



    Excluded from cover


    Electric showers and power showers


    upgrades to the system


    Houshold appliances


    Routine maintenance including setting timers, replacing light bulbs, replacing plugs and fuses


     Pre existing faults

  • Security/Pest Control

    Included in cover


    Gaining emergency access to your property when the lock is broken or you have lost your key


    Replacing lost keys and repairing broken locks for doors which secure your home


    Repairs to windows that will not secure


    Temporary repair to a leaking roof


    Treatment to an infestation of rats and mice inside your home or wasp/hornet nest within your home or garden



    Excluded from cover


    repairs to internal doors


    Removing rats or mice in your garden


    Replacing locks or lost keys where you have another set


    Gaining access when you have another external door to the property


    Pre existing issues or faults



FAQ's

  • Why buy a CoverBee boiler plan

    There are several reasons why you should choose CoverBee for your boiler cover needs:


    1. Comprehensive coverage: CoverBee offers extensive coverage for your boiler, ensuring that you are protected against a wide range of issues such as breakdowns, repairs, and replacement parts.


    2. Prompt response: CoverBee understands the importance of a functioning boiler, especially during the colder months. They provide a fast response time, with engineers available 24/7 to address any boiler-related emergencies.


    3. Experienced engineers: CoverBee has a team of highly skilled and experienced engineers who are qualified to handle boiler repairs and maintenance. They undergo regular training to ensure they are up-to-date with the latest industry standards and techniques.


    4. Affordable pricing: CoverBee offers competitively priced boiler cover plans, with options to suit different budgets and requirements. They provide transparent pricing, so you know exactly what you're paying for without any hidden costs.


    5. Flexible payment options: CoverBee understands that everyone's financial situation is different. That's why they offer flexible payment options, allowing you to choose from monthly, quarterly, or annual payment plans to suit your needs.


    6. Excellent customer service: CoverBee prides itself on delivering exceptional customer service. Their dedicated customer support team is available to assist you with any queries or concerns you may have, ensuring a hassle-free experience.


    7. Peace of mind: With CoverBee's boiler cover, you can have peace of mind knowing that your boiler is protected, and any issues will be promptly addressed. This allows you to focus on other priorities without worrying about unexpected boiler breakdowns.


    Overall, CoverBee provides reliable and affordable boiler cover, with a strong emphasis on customer satisfaction. Choosing CoverBee ensures that your boiler is well taken care of, providing you with peace of mind and a hassle-free experience.

  • Can i take out a plan for a boiler over 10 years old?

    Yes, providing your boiler has been maintained over previous years and is in good working order.

  • Can i take out a plan for LPG or electric boilers?

    No, due to the limited number of LPG and electric boiler enginners, we do not beleive we would be able to offer our same high standard of service for these type of boilers.

  • Can i take out a plan for a flat?

    Yes, you can take out a plan for flats that have a gas boiler installed, but its good to remember that we do not include any faults in communal areas as this should be repaired by the property manager.


  • Can i take out a plan for any make of boiler?

    Currently we do not offer our plans  for the following boilers -


    All Ferrolli models

    All Gledhill models

    All Servowarm models

    Ideal istor

    Ideal isar

    Chaffoteaux Britony Combi

  • Can i take out a plan for a commercial property?

    We may be able to, providing the boiler is domestic sized and the central heating system is not too large.

    Please call to discuss before purchasing to ensure your contract is not automatically cancelled.

  • Are appliances included?

    Appliances are not included in any plan and this also included associated leaks from these appliances.

  • How long does purchase take?

    We've timed it! and it takes less than 2 minutes. We try to keep all questions to a minimum as we know how important your time is.

  • Is a boiler service included?

    You have the option to add a boiler service or landlord certificate during the checkout process. the cost of this is spead accross your 12 month contract.

  • Will you replace my boiler if it's not repairable?

    We don't currently offer a "free boiler replacement" as we believe this is a gimick offered by some providers.


    Should you be looking for this as part of contract, we would urge you to read the conditions surrounding this in competitors terms and conditions.

    It is common that they will only provide a replacement when the boiler is under 7 years old and you must pay the installation cost of this which is hyper inflated to claw back the cost of the boiler.

  • Can i pay annually?

    Yes, you have the option to choose annual payment at checkout.

Prefer to speak to a real person?


We’d love to hear from you. Call us now on 0330 533 0340  or send a message using the contact form and we’ll get back to you as soon as we can.

Help and advice

Manage your Account

You can manage your account online using a computer, tablet or smartphone.
Login
If you prefer you can call us to amend your plan or personal details,
call 0333 533 0340

Monday to Friday                  9.00am - 5.00pm
Saturday                                       Closed
Sunday                                         Closed

Emergency lines are open 24/7
Monday to Friday           9.00am - 5.00pm
Saturday                                Closed
Sunday                                  Closed
Requesting a repair

All repairs must be made through our online repair request form.  Please use the link below and once completed our customer services will contact you.
Should the fault be and emergency, our customer services will be in touch immediately. 
Request a repair

To discuss existing repair request, please call us on

0333 533 0180


Lines are open 24 hours a day 365 days a year for all emergency issues.

All calls may be recorded for joint protection,quality and training purposes.

Calls to 0800 numbers are free from both landline and mobile telephones and 0333 numbers are charged at national rate.

Smell Gas? if you suspect a gas leak call the National Gas Emergency Service immediately on
0800 111 999
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