How to guides - What to do when you have a leak
In the event of a leak, what should you do?
It's certainly a good idea to be prepared and know what to do in case of a leak within your home, as this could save your home from major water damage. Here is our advice below:
- Try to contain the leak if possible using a bucket or suitable container.
- Locate and turn off your internal stop tap.
- If the leak is on the main supply (before internal stop tap) locate and turn off your external stop tap. (This is usually found at the boundary of your property or at the end of your driveway)
- If the leak is coming from your heating pipework, you may wish to turn off your boiler if the leak is fast and not containable, this will help slow the leak.
- If the leak is coming from your boiler, it is advisable to turn off your boiler to prevent further damage to the electrical components within the boiler.
- If the leak is from your hot or cold water supply, after turning off the stop tap, open your taps to remove any remaining water in the pipes.
- If the leak is coming from a waste pipe (i.e Sink, bath or appliance) isolate or stop using water or the appliance that will use that waste pipe to stop the leak until this can be fixed.
- If you have a CoverBee Plan that covers the issue you are experiencing, please request your repair via our website at www.coverbee.co.uk/request-a-repair
- If you do not have a CoverBee contract in place, call a local plumber to have the problem rectified.
Bumble Group Limited
The Unicorn
Main Street
Carlton
WF3 3RW
Company reg 14984774
© 2022 Bumble Group Limited
CONTACT US
CoverBee boiler plans are a home emergency service contract and not a form of insurance.
Repair requests
To prevent works on existing issues present before the plan was taken out, you will be unable to request a repair within the 1st 14 days on all our plans.
If you require a repair within the 1st 14 days of you plan start date, you can still contact us,
we will then supply you with a quotation for one of our approved engineers to carry out a one off repair.
After you have purchased your plan, we may contact you to arrange for one of our approved engineers to carry out your boiler health check. Our engineer will inspect your boiler and heating system (if included) to ensure it is working safely and confirm it meets the requirements of contract. If you report a problem with your boiler or heating before the health check has been carried out, we will still send an engineer, but your boiler must pass the boiler health check before the repair will be carried out under this plan.